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July 15th, 2014
10:14 PM ET

Listen to a Comcast rep. refuse to cancel customer's service

If you've ever tried to cancel your cable service, you know how difficult it can be to do it over the phone. There's the wheeling and dealing to get you to stay.

Ryan Block was trying to cancel his Comcast service over the weekend.

After 10 minutes of getting nowhere, he started recording his conversation with a representative.

The call lasted for 18 minutes before the service was finally canceled and the call ended. The recording went viral, and Comcast responded with a statement reading in part:

"The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action."

Mediaite's Joe Concha is OutFront.


Filed under: Business • News • Tech
July 15th, 2014
10:01 PM ET

Is Eric Holder race-baiting?

Attorney General Eric Holder is still under fire for his comments on race. He spoke again on Tuesday about discrimination, saying "As it stands, our society is not yet colorblind; nor should it be, given the disparities that still afflict and divide us."

But it's his comments about racial animus being directed at him and President Obama that is stoking criticism from the right.

"This really is reprehensible conduct," said Former Deputy White House Chief of Staff Karl Rove on Fox News. "He's the attorney general. To suggest that if people criticize President Obama, he's planting the seed that the reason you're criticizing president Obama is not a legitimate disagreement over issues or conduct, it's because you're a racist."

OutFront, CNN Legal Analyst Sunny Hostin and CNN political analyst and Democratic Strategist, Paul Begala, as well as Conservative CNN Political Commentators, Greg Anthony and Ben Ferguson.


Filed under: News • Politics • Racism
July 15th, 2014
09:48 PM ET

State Dept.: John Kerry "prepared to go tomorrow" to Mideast if needed

Cease-fire shattered.

Hopes for quiet and calm in the Middle East, dashed as the rocket barrage between Israel and Gaza resumes. Israel stopped its attacks for 6 hours.

But Hamas never accepted the terms of the cease-fire and never stopped firing. Israel says it's been hit by 141 rockets total since 9am ET Tuesday - that's the equivalent of one rocket every 6 minutes.

'Failure is not an option': But Israel, Hamas can't agree on cease-fire

Israel has now confirmed its first fatality in this conflict. But in Gaza, the death toll is much higher, nearly 200 people killed.

Many civilians among the dead.

OutFront, State Department Spokesperson Jen Psaki.


Filed under: Hamas • International • Israel • Middle East
July 15th, 2014
09:34 PM ET

How alleged killer call girl met Google executive

The high-priced prostitute accused of watching a Google executive die after injecting him with lethal dose of heroin is due back in court Wednesday to face felony manslaughter charges.

According to police, Alix Tichelman met Forrest Hayes through SeekingArrangement.com - a website that helps "sugar babies" hook up with rich, older men.

CNN's Kyung Lah is OutFront with an investigation on the site's growing popularity.


Filed under: News • OutFront Investigation • Tech exec killed
July 15th, 2014
09:18 PM ET

Pulitzer Prize-Winning Journalist Jose Antonio Vargas freed after detention

America's most famous undocumented immigrant - Pulitzer-Prize journalist Jose Antonio Vargas - was released by border patrol agents Tuesday.

Vargas, who was a guest on OutFront Monday night, was arrested Tuesday morning after attempting to board a plane out of McAllen, Texas.

The Department of Homeland security released a statement saying they encountered Vargas at the airport and "apprehended him after he stated that he was in the country illegally. Mr. Vargas was transported to the McAllen Border Patrol Station where he was processed and provided with a Notice to Appear before an immigration judge."

But some are asking whether Vargas - who has been in the U.S. for more than 20 years - wanted to be detained.

CNN's Alina Machado has more.


Filed under: Border Crisis • Immigration • News • Undocumented
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