If you've ever tried to cancel your cable service, you know how difficult it can be to do it over the phone. There's the wheeling and dealing to get you to stay.
Ryan Block was trying to cancel his Comcast service over the weekend.
After 10 minutes of getting nowhere, he started recording his conversation with a representative.
The call lasted for 18 minutes before the service was finally canceled and the call ended. The recording went viral, and Comcast responded with a statement reading in part:
"The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action."
Mediaite's Joe Concha is OutFront.