If you've ever tried to cancel your cable service, you know how difficult it can be to do it over the phone. There's the wheeling and dealing to get you to stay.
Ryan Block was trying to cancel his Comcast service over the weekend.
After 10 minutes of getting nowhere, he started recording his conversation with a representative.
The call lasted for 18 minutes before the service was finally canceled and the call ended. The recording went viral, and Comcast responded with a statement reading in part:
"The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action."
Mediaite's Joe Concha is OutFront.
Amazon has been accused of billing kids for app purchases and making millions off their parents. According to a government lawsuit, the world's largest online retailer failed to stop children from using apps to rack up hundreds of dollars on their parents' credit cards.
Amazon tells OutFront the claims are "baseless."
CNN's Richard Quest explains why the government is going after Amazon.
Is the City Of Tomorrow already here?
CNN's Erin Burnett travels to Dubai, where she shows how the world's tallest building, the Burj Khalifa, is using smart, energy-saving technology for buildings of the future.
— OutFrontCNN (@OutFrontCNN) June 19, 2014
(CNN) - Some residents of Oakland, California, fear their community is creating a monster.
The city calls it the Domain Awareness Center, but opponents call it a "spy machine" and a potential "tool of injustice."
Known as "the DAC," it's a proposed central surveillance facility where authorities can monitor the Port of Oakland and the city's airport to protect against potential terrorism.
But the broader issue of centralized data surveillance poses serious privacy questions for millions of people in cities around the globe.
In March, more than 100 worried Oakland residents waited past midnight to complain about it during a City Council meeting. Standing at the mic, Maya Shweiky, a self-described public school teacher and Muslim, warned lawmakers their proposal would be used to "discriminate against minorities and perpetuate racial, religious and political profiling."
While the council voted on the proposal, rowdy protesters began chanting, "No! No! No! No!"
Council members have proposed expanding the DAC to add live, 24/7 data streams from closed circuit traffic cameras, police license plate readers, gunshot detectors and other sources from all over the entire city of Oakland.
The latest version of the self driving car from Google has no steering wheel and no pedals.
And it's tiny - room for only two people.
But it's electric, which means drivers have to completely rely on the vehicle's sensors to get around safely - though there is a stop button. Just in case.
OutFront, Richard Quest is host of Quest Means Business.